Updated 2025: Looking for a Business Associate Agreement? Download our FREE template.

Total HIPAA Logo

RMail: A Comprehensive Review of HIPAA Compliant Email Encryption

Introduction

In today’s digital age, protecting sensitive patient information (PHI) is paramount for healthcare organizations. HIPAA compliance mandates stringent security measures, including the use of robust email encryption services. RMail, offered by RPost, provides a comprehensive solution tailored to the needs of healthcare businesses. This in-depth review will explore RMail’s key features, benefits, drawbacks, pricing, and user experience, providing valuable insights to help you determine if it’s the right fit for your organization.

 

Key Features

  • Easy Setup: RMail offers an intuitive setup process with add-ins for popular email clients like Gmail.
  • Strong Encryption: RMail employs automatic TLS encryption and 256-bit encryption for direct delivery to recipient inboxes.
  • Secure Delivery: Emails are encrypted end-to-end, ensuring only authorized recipients can access the content.
  • HIPAA Compliance: RMail adheres to HIPAA regulations, providing a secure and compliant solution for healthcare organizations.
  • Delivery Tracking: Track important emails and receive proof of delivery and open notifications.
  • E-Signatures: Securely collect electronic signatures from recipients.
  • Large File Sharing: Share files up to 1GB securely.
  • Audit Trail: Maintain an audit trail of sent and received emails.
  • Multiple Platforms: Works with various email clients and platforms, including Outlook and Gmail.

 

RMail Comparison Chart

Benefits

  • Enhanced Security: RMail’s robust encryption and delivery tracking features protect PHI from unauthorized access and disclosure.
  • Ease of Use: RMail offers an easy setup process and user-friendly interface.
  • HIPAA Compliance: The service ensures compliance with HIPAA regulations.
  • Comprehensive Features: RMail offers a range of features beyond encryption, including delivery tracking, e-signatures, and large file sharing.
  • Audit Trails: Maintain a record of email activity for accountability.
  • Flexible Plans: RMail offers a free plan and tiered paid plans to suit different needs.

 

Drawbacks

  • Pricing: RMail’s paid plans may be more expensive than some other options, particularly for larger organizations.
  • Limited Free Plan: The free plan has limited functionality and sends only five emails per month.
  • Limited Phone Support: Phone support is only available for Enterprise plan holders.

Pricing

RMail offers a free plan and tiered paid plans:

  • Free: Send up to 5 encrypted emails per month.
  • Personal: $14.99/user/month (for one user)
  • Professional: $14.99/user/month (for 1-10 users)
  • Enterprise: Custom quote required (for 100+ users)

 

User Experience

RMail offers an intuitive setup process and user-friendly interface. The add-in integrates seamlessly with popular email clients. However, phone support is limited to Enterprise plans.

 

Conclusion

RMail is a robust and secure HIPAA-compliant email encryption service that offers a comprehensive set of features to protect sensitive patient information. Its strong encryption, delivery tracking, and additional features make it a valuable tool for healthcare organizations. By considering your organization’s specific needs and budget, you can determine if RMail’s pricing structure aligns with your requirements.

 

Disclaimer: This blog post is for informational purposes only and should not be construed as professional advice. Please consult a qualified HIPAA compliance expert to determine the most suitable solution for your organization’s needs.

Additional Resources:

RMail Official Website: https://www.rmail.com/ 


Sharing is caring!

Documents

Looking for a Business Associate Agreement?

Download our free template to get started on your path toward HIPAA compliance.


Download Now

Want to stay informed?

Join our community, stay ahead of the curve on HIPAA compliance and receive free expert guidance.

State of HIPAA Compliance in 2025

Watch the recording of this webinar to learn more about how you can become and stay HIPAA compliant!

Document
Register for Webinar

Related Posts

Essential Guide to Email Authentication and Deliverability: How to Configure DMARC, SPF, and DKIM Records

Essential Guide to Email Authentication and Deliverability: How to Configure DMARC, SPF, and DKIM Records

Essential Guide to Email Authentication and Deliverability: How to Configure DMARC, SPF, and DKIM Records
*This process is technical and requires access to your Domain Name Server (DNS). It’s recommended to have an IT professional handle these configurations to avoid potential issues. If you proceed yourself, back up your current settings with screenshots or copies before making any changes.
Organizations rely heavily on email for marketing and communication, making it a prime target for malicious actors. Phishing, spoofing, and other email attacks can inflict significant financial and reputational damage. In response to this growing threat, email providers are tightening their security measures, and businesses that aren’t paying attention risk having their emails blocked.
A recent announcement from Microsoft, highlighted in their Tech Community blog, highlights that Outlook is implementing stricter requirements for high-volume senders to protect users from unwanted and potentially harmful messages. This move serves as a clear signal: email authentication is no longer optional – it’s required for all organizations, regardless of their sending volume.
The key to making sure your emails reach their intended recipients is all in the configuration and alignment of your Domain-based Message Authentication, Reporting and Conformance (DMARC), Sender Policy Framework (SPF), and DomainKeys Identified Mail (DKIM) records. These protocols verify an organization actually sent the emails and tells receiving servers your messages are legitimate and shouldn’t be sent to spam folders or blocked.
What makes SPF, DKIM, and DMARC so crucial?
SPF (Sender Policy Framework): This record lists the authorized mail servers permitted to send emails on your behalf. When your email server receives an email, it checks it and verifies if the sending server’s IP address matches the list in your SPF record. This helps prevent attackers from spoofing your domain using unauthorized servers.
DKIM (DomainKeys Identified Mail): DKIM adds a digital signature to your outgoing emails. This signature is cryptographically linked to your domain and verified by the receiving server using a public key published in your DNS records. DKIM ensures the integrity of the email content and confirms that it hasn’t been tampered with in transit.
DMARC (Domain-based Message Authentication, Reporting & Conformance): DMARC builds upon SPF and DKIM. It tells receiving servers what to do with emails that fail SPF and/or DKIM checks. You can set policies to “none” (monitor), “quarantine” (send to spam), or “reject” (block). DMARC also enables reporting, allowing you to gain valuable insights into who sends emails using your domain and identify potential spoofing attempts.
Microsoft’s Stance: A Wake-Up Call
The stricter requirements being implemented by Outlook for high-volume senders emphasize the need for organizations to set up and review their authentication protocols. While the current focus is on high-volume senders, it is clear: email providers are looking for authenticated mail. Failing to correctly set up your DMARC, SPF, and DKIM records will lead to deliverability issues of emails.
What Your Company Needs to Do Now:
Regardless of size or email volume, every company should take the following steps to make sure its email authentication is configured correctly. Here’s a checklist:
Audit Your Existing Records: Check for existing SPF, DKIM, and DMARC configurations. Are they accurate and up-to-date?
Implement Missing Records: If you are missing any of these records, add them immediately. *Consult with your IT team or email service provider for guidance.
Check Alignment: It’s crucial to make sure there is alignment between your SPF, DKIM, and DMARC records. This means that the domain used for SPF and the signing domain in DKIM should match the “From” address domain in your emails. DMARC relies on this alignment to function effectively.
Start with a Monitoring Policy: For DMARC, it’s often best to start with a “none” policy to monitor how your emails are being handled and identify any legitimate sending sources that might not be properly authenticated.
Gradually Enforce Stronger Policies: Once you clearly understand your email flows and have addressed any authentication issues, move gradually towards stronger DMARC policies like “quarantine” or “reject” to protect your domain from spoofing actively.
Regularly Review and Update: The email landscape is constantly changing. Regularly review and update your authentication records as needed, especially when changing your emails or third-party sending services.
The Benefits of Proper Email Authentication:
Properly configuring and aligning your DMARC, SPF, and DKIM records offers significant benefits:
Improved Email Deliverability: Your legitimate emails are more likely to reach the inbox, avoiding spam folders and blocks.
Enhanced Brand Reputation: Protecting your domain from spoofing builds trust with your recipients and safeguards your brand’s reputation.
Increased Security: You significantly reduce the risk of using your domain for phishing and other malicious activities.
Compliance with Evolving Standards: By staying ahead of the curve, you ensure your email practices align with the increasingly stringent requirements of email providers.
The message is clear: email authentication is no longer optional. The recent emphasis from major providers like Microsoft underscores its critical importance in maintaining reliable and secure email communication. By taking the steps to audit and align your DMARC, SPF, and DKIM records, your organization can protect itself, customers, and reputation. Don’t wait until your emails are blocked – act now to secure your email.
Have questions or need help with your HIPAA compliance? Schedule a call with our experts today. https://www.totalhipaa.com/get-started/
To check your DMARC Records go here
https://www.totalhipaa.com/dmarc-lookup-free/
All records, a free and easy tool to use
https://easydmarc.com/

Save & Share Cart
Your Shopping Cart will be saved and you'll be given a link. You, or anyone with the link, can use it to retrieve your Cart at any time.
Back Save & Share Cart
Your Shopping Cart will be saved with Product pictures and information, and Cart Totals. Then send it to yourself, or a friend, with a link to retrieve it at any time.
Your cart email sent successfully :)